At S.C Restorations Ltd, we are committed to providing our clients, customers, and employees
with exceptional service. As providing this service involves the collection, use and disclosure of
some personal information about our clients, customers, and employees protecting their
personal information is one of our highest priorities.
While we have always respected our clients, customers, and employee’s privacy and
safeguarded their personal information, we have strengthened our commitment to protecting
personal information as a result of British Columbia’s Personal Information Protection Act
(PIPA). PIPA, which came into effect on January 1, 2004, sets out the ground rules for how B.C.
businesses and not-for-profit organizations may collect, use and disclose personal information.
We will inform our clients, customers, and employees of why and how we collect, use and
disclose their personal information, obtain their consent where required, and only handle their
personal information in a manner that a reasonable person would consider appropriate in the
This Personal Information Protection Policy, in compliance with PIPA, outlines the principles
and practices we will follow in protecting clients, customers, and employee’s personal
information. Our privacy commitment includes ensuring the accuracy, confidentiality, and
security of our clients, customers, and employees’ personal information and allowing our
clients, customers, and employees to request access to, and correction of, their personal
Personal Information –means information about an identifiable individual including but not
limited to name, age, home address and phone number, social insurance number, marital
status, religion, income, credit history, medical information, education, and employment
information]. Personal information does not include contact information (described below).
Contact information – means information that would enable an individual to be contacted at a
place of business and includes name, position name or title, business telephone number,
business address, business email or business fax number. Contact information is not covered
by this policy or PIPA.
Privacy Officer – means the individual designated responsibility for ensuring that S.C Restorations
complies with this policy and PIPA.
1 – Collecting Personal Information
1.1 Unless the purposes for collecting personal information are obvious and the
customers, and employees voluntarily provides his or her personal information for
those purposes, we will communicate the purposes for which personal information is
being collected, either orally or in writing, before or at the time of collection.
1.2 We will only collect customers, and employee’s information that is necessary to fulfill
the following purposes:
• To verify identity.
• To verify creditworthiness.
• To identify customer preferences.
• To deliver requested products and services.
• To ensure a high standard of service to our customers.
• To meet regulatory requirements.
2 – Consent
2.1 We will obtain clients, customers, and employees consent to collect, use or disclose
personal information (except where, as noted below, we are authorized to do so
2.2 Consent can be provided orally, in writing, electronically, through an authorized
representative or it can be implied where the purpose for collecting using or disclosing
the personal information would be considered obvious and the customer voluntarily
provides personal information for that purpose.
2.3 Consent may also be implied where a customer is given notice and a reasonable
opportunity to opt-out of his or her personal information being used for mail-outs, the
marketing of new services or products, fundraising and the customer does not optout.
2.4 Subject to certain exceptions (e.g., the personal information is necessary to provide the
service or product, or the withdrawal of consent would frustrate the performance of a
legal obligation), customers can withhold or withdraw their consent for S.C.
Restorations Ltd to use their personal information in certain ways. A customer’s
decision to withhold or withdraw their consent to certain uses of personal information
may restrict our ability to provide a particular service or product. If so, we will explain
the situation to assist the customer in making the decision.
2.5 We may collect, use or disclose personal information without the customer’s
knowledge or consent in the following limited circumstances:
• The personal information is necessary to facilitate the collection of a debt owed to
the organization or the payment of a debt owed by the organization.
• When the collection, use or disclosure of personal information is permitted or
required by law.
• In an emergency that threatens an individual’s life, health, or personal security.
• When the personal information is available from a public source (e.g., a telephone
• When we require legal advice from a lawyer.
• To protect ourselves from fraud.
• To investigate an anticipated breach of an agreement or a contravention of law
• The personal information is disclosed in accordance with a provision of a treaty
that authorizes or requires its disclosure, and is made under an enactment of
British Columbia or Canada,
3 – Using and Disclosing Personal Information
3.1 We will only use or disclose customer, personal information where necessary to fulfill
the purposes identified at the time of collection or for a purpose reasonably related to
those purposes such as:
• To conduct customer surveys in order to enhance the provision of our services.
• To contact our customers directly about products and services that may be of
3.2 We will not use or disclose customer personal information for any additional purpose
unless we obtain consent to do so.
3.3 We will not sell customer lists or personal information to other parties.
3.4 We will notify an individual that it will be disclosing employee personal information
about the individual and the purposes for the disclosure before the organization
discloses employee personal information about the individual without the consent of
4 – Retaining Personal Information
4.1 If we use customer personal information to make a decision that directly affects the
customer, we will retain that personal information for at least one year so that the
customer has a reasonable opportunity to request access to it.
4.2 Subject to policy 4.1, we will retain customer personal information only as long as
necessary to fulfill the identified purposes or a legal or business purpose.
5 – Ensuring Accuracy of Personal Information
5.1 We will make reasonable efforts to ensure that customer personal information is
accurate and complete where it may be used to make a decision about the customer
or disclosed to another organization.
5.2 Customers may request correction to their personal information in order to ensure its
accuracy and completeness. A request to correct personal information must be made
in writing and provide sufficient detail to identify the personal information and the
correction being sought.
5.3 If the personal information is demonstrated to be inaccurate or incomplete, we will
correct the information as required and send the corrected information to any
organization to which we disclosed the personal information in the previous year. If
the correction is not made, we will note the customers correction request in the file.
6 – Securing Personal Information
6.1 We are committed to ensuring the security of customer personal information in order
to protect it from unauthorized access, collection, use, disclosure, copying,
modification or disposal or similar risks.
6.2 The following security measures will be followed to ensure that customer personal
information is appropriately protected:
use of locked filing cabinets; the use of user IDs, passwords, encryption, firewalls;
restricting employee access to personal information as appropriate, ID badge access
6.3 We will use appropriate security measures when destroying customer’s personal
information such as secured shredding of paper documents and deleting electronically
6.4 We will continually review and update our security policies and controls as technology
changes to ensure ongoing personal information security.
7 – Providing Customers Access to Personal Information
7.1 Customers have a right to access their personal information, subject to limited
• the information is protected by solicitor-client privilege.
• the disclosure of the information would reveal confidential commercial
information that if disclosed, could, in the opinion of a reasonable person, harm
the competitive position of the organization.
• the information was collected or created by a mediator or arbitrator in the
conduct of a mediation or arbitration for which he or she was appointed to act
o under a collective agreement,
o under an enactment, or
o by a court.
• the information is in a document that is subject to a solicitor’s lien.
7.2 A request to access personal information must be made in writing and provide
sufficient detail to identify the personal information being sought.
7.3 Upon request, we will also tell customers how we use their personal information and
to whom it has been disclosed if applicable.
7.4 We will make the requested information available within 30 business days or provide
written notice of an extension where additional time is required to fulfill the request.
7.5 A minimal fee may be charged for providing access to personal information. Where a
fee may apply, we will inform the customer of the cost and request further direction
from the customer on whether or not we should proceed with the request.
7.6 If a request is refused in full or in part, we will notify the customer in writing, providing
the reasons for refusal and the recourse available to the customer.
8 – Questions and Complaints: The Role of the Privacy Officer or designated individual
8.1 The Privacy Officer is responsible for ensuring S.C. Restorations Ltd compliance with
this policy and the Personal Information Protection Act.
8.2 Customers should direct any complaints, concerns or questions regarding S.C.
Restorations Ltd compliance in writing to the Privacy Officer. If the Privacy Officer is
unable to resolve the concern, the customer may also write to the Information and
Privacy Commissioner of British Columbia.
Contact information for S.C. Restorations Ltd Privacy Officer:
Human Resources Manager
101-1025 Trench Pl, Kelowna BC V1Y 9Y4
250 763 1555